Complaints and Information Centre (CIC) is established as a redress mechanism for handling Makueni county assembly complaints and access to information.
Classification of Complaints
Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
service requests that have gone beyond stipulated timeline or complaints.
Complaints against acts of parliament.
Complaints against Makueni County Assembly staff or any other persons doing business with the assembly.
Complaints relating to cases of corruption and other related malpractices
Complaints related to General issues e.g., Facilities, Infrastructure procurement etc.
Complaints Reporting Channels
Complaints can be raised through any of the following channels:
Walk in/Face to Face
Walk in to the County assembly of Makueni office of the Clerk/Speakers office to lodge a complaint